FAQs

Answers to questions about our services can be found here. If you don’t see an answer for one of your questions, please contact us.

Q: What hours are you open?

Summer Hours: June–August

Weekdays: 3 p.m. – 11 p.m.
Weekends and Holidays: 12 p.m. – 7 p.m.

School Year Hours: September–May

Weekdays: 3 p.m. – 11 p.m.
Weekends: 11 a.m. – 9 p.m.
Holidays: 12 p.m. – 7 p.m.

Q: What age patients do you see at NightLight?

We see newborns up to 21 years of age.

Q: Will my child be seen by a pediatrician at NightLight?

Our staff includes pediatricians, physician assistants and nurse practitioners with pediatric experience. Your child may be seen by a pediatrician or nurse practitioner.

Q: Does NightLight accept insurance?

Unlike some local urgent care centers, we do accept insurance. Check our website for in-network insurance plans. Click here for more information about insurance.

Q: Do I need an appointment at NightLight?

No appointment is necessary. However, you can sign in online. We also see patients called in by their Primary Care Physician on a priority basis. Exceptions will be made for infants less than two months, critically sick or injured children who will be seen immediately. Please see our appointment policy for details. Click here for more information about our appointment policy.

Q: Can I get advice over the phone?

While we do not provide advice over the phone, Nightlight Connect, our pediatric telemedicine platform allows you to see and speak to a provider from the comfort of your home. Learn more here. 

Q: How is NightLight different from an emergency room?

NightLight is less expensive, more efficient and more fun. Your total bill and co-pays are typically one third the cost of an emergency room visit. Turn around times at NightLight are 3-4 times faster than an average emergency room visit. During peak hours on the weekend or during flu season, wait times are longer than usual. During long wait times, you will have the option to leave and receive a call when a room is available. In addition, most local emergency rooms do not have pediatricians available to examine your child.

Q: How much will a visit cost?

At the time of service, we will verify your insurance and estimate your URGENT CARE patient responsibility. This may be the form of a co-pay, towards your deductible or co-insurance. We will collect this estimate at check-in. The remainders of the charges are submitted to your insurance. Self Pay patients are charged an $150 upfront fee for their visit. The fee covers all services.

Q: What services do you provide at NightLight?

We provide a full range of pediatric services including physical exams, lab work, fracture care, laceration care (stitches, skin glue or staples), antibiotic injections, tetanus updates and breathing treatments. We can also remove foreign bodies from the nose, ears or skin. We will conduct a sports or camp physicals by appointment only. We do not provide well-child checks or routine immunizations.

Q: Where are X-rays taken?

NightLight has on-site X-ray services.

Q: Will my pediatrician know about this visit?

A summary of the evaluation, diagnosis and care provided is faxed to your pediatrician’s office immediately after your visit. If your child’s condition requires a call to the pediatrician for consultation or follow up, then we will call while your child is in the office.

Q: How long will my child wait to be seen by a provider?

We know you’d rather spend your night relaxing at home than in an urgent care office, so our goal is to provide convenient care without sacrificing quality. During peak hours on the weekend or during flu season, wait times may increase. During long wait times, you will have the option to leave and receive a call when a room is available. We recommend you sign in online and come in when it’s your time.

Q: What if my child needs to be admitted to the hospital?

NightLight will call your physician and arrange for your child to be admitted to the hospital chosen by you and your pediatrician. Most children go to the hospital by private vehicle, but we can arrange ambulance transport if necessary. Depending on your child’s condition and the pediatrician’s management, you may be directed to the hospital emergency room or directly to the floor for admission.

Q: Do I need a referral from my doctor’s office?

Because we are an urgent care facility, no referral is necessary to be seen in the clinic.

Q: When should we go to an emergency room?

You should always go to the emergency room if instructed to do so by your primary physician. Some problems such as ingestions, severe trauma, fever in the first 8 weeks of life, or possible meningitis are better handled in an emergency room. Otherwise, NightLight will save you time and money compared to an emergency room visit.

Q: Do you perform vaccinations or well-child check-ups?

No, we do not. These are services performed by your primary care physician, and NightLight strongly believes that every child should have a primary care physician. If you do not have a primary care physician in the area, we can provide a list of local physicians, or you can find one on the Local Pediatricians page of our website.

Q: How long will my child wait to see a doctor at NightLight?

During peak hours on the weekend or during flu season, wait times may increase. During long wait times, you will have the option to leave and receive a call when a room is available or sign in online and come in when it’s your time.

Q: How long will my visit take?

Each visit is as different as each child. During peak hours on the weekend or during flu season, wait times are longer than usual. During long wait times, you will have the option to leave and receive a call when a room is available. We recommend you sign in online here.

Q: Where will I get my prescriptions filled?

We will fax the prescription to the pharmacy of your choice prior to your leaving the clinic. We have all of the local 24-hour pharmacies on speed dial to allow you to pick up your medicine on the way home.

Q: Do you work with patients with autism, seizures, or other disorders?

We work with patients from all unique backgrounds. Patients with autism, seizure, or other disorders can definitely come to us for an urgent care need, but they should continue going to a specialist and primary care provider for any service outside of urgent care.